I returned a purchase I made using my card — how long does it take for the funds to go back on my card?
If you decide to cancel your account, you will need to withdraw any remaining funds before we can close your account. After […]
What if I need to update my billing address after I have already completed KYC?
If you have already completed KYC and you need to specify a new billing address because of a move, or a new […]
What information and documents are required for KYC identity verification?
Our banking partners have their own KYC criteria and the required documents will be requested when you begin the process — in […]
What are the different card types/options available?
Generally speaking, you will receive a virtual card after KYC/activation and it will be available on your account dashboard homepage. If a […]
I created my account and deposited — when will I receive my card?
Once your KYC authorization is complete and the card has been selected, you can use your virtual card through your account dashboard […]
How do I make my initial cryptocurrency deposit to fund my card?
1. After signing in to your account dashboard, click on Deposit. 2. Select the cryptocurrency you would like to use to fund […]